Dibs
Terms of use
Last updated 16 September 2026
These terms cover the purchase and use of vouchers bought through Dibs. Buying a voucher means you accept them.
What Dibs is
Dibs sells limited access to handpicked spots in Indonesia — restaurants, bakeries, bars, villas and events — on behalf of those venues. We handle the listing and take the payment. The venue provides the meal, stay or experience itself, in its own name and at its own cost.
Your agreement for the meal or stay is therefore with the venue. Our agreement with you covers the sale of the voucher.
Releases
- We release at 20:20 WITA on Mondays, Wednesdays and Fridays.
- Each release has a fixed number of vouchers. When they're gone, they're gone.
- We may change the release schedule at any time.
Buying
- Prices are shown in Indonesian Rupiah and include applicable tax unless the release says otherwise.
- Payment is taken at purchase by card, Apple Pay, QRIS, e-wallet or bank transfer.
- Your voucher is sent by e-mail as soon as payment clears, and stays available at the link in that e-mail.
- Where a release states a minimum number of buyers, no payment is taken unless that number is reached.
Using your voucher
- Vouchers are valid 30 days from purchase unless the release states otherwise.
- The full value must be used in a single visit. Unused value is not refunded and cannot be carried over.
- If your bill exceeds the voucher value, you pay the difference to the venue directly.
- The release page states exactly what the voucher covers. Anything not listed — drinks, service, extras — is not included unless stated.
- Where booking is required, the release page explains how. Book early; we can't guarantee any particular date.
- Each voucher is redeemed once. Once the QR code is scanned, it is used.
Refunds
- Vouchers are non-refundable once purchased, except as set out below.
- If the venue cannot honour your voucher within its validity period, contact us and we will arrange a refund or an extension.
- If a release is cancelled before redemption, you receive a full refund to your original payment method.
- Event tickets are non-refundable unless the event is cancelled or rescheduled.
- Refunds are processed within 14 working days, to the payment method used.
- Duplicate or failed payments are refunded in full as soon as we identify them.
If something goes wrong
Tell the venue first — most things are settled on the spot. If they aren't, write to hello@wearedibs.com and we'll take it up with the venue on your behalf.
Complaints about the quality of food, service or accommodation are matters for the venue, which is responsible for what it provides.
Misuse
- Vouchers are for personal use and may not be resold.
- Vouchers carry the buyer's name and may be checked against it.
- Vouchers have no cash value and cannot be exchanged for cash.
- Copied, altered or already-redeemed vouchers will not be accepted.
- The written and photographic content on this site belongs to Dibs and may not be reproduced without permission.
Your details
We collect your name, e-mail and phone number to send you your voucher and to tell you when releases go live. We do not sell your details.
WhatsApp messages are sent only if you opt in, and stop when you reply STOP. You can unsubscribe from e-mail using the link at the bottom of any message.
Changes
We may update these terms. The version that applies to your purchase is the one published when you bought.
Law
These terms are governed by Indonesian law, and any dispute will be heard by the Indonesian courts.